Privacy Notice

COMPREHENSIVE PRIVACY NOTICE

You are the most important thing at Luggage Keeper, and in line with our institutional values of ethics and integrity, your privacy and trust are our priority.

1. Name and address of the data controller.

For the purposes of this Privacy Notice, Luggage Keeper, with address to hear and receive notifications at Simón Bolivar Street 21, interior D105, Centro neighborhood, Cuahutémoc borough, ZIP Code 06000, CDMX, Mexico, is responsible for the processing and protection of the personal data you provide and will lawfully process them, observing data protection principles and guaranteeing your privacy and right to informational self-determination.

2. What personal data do we collect?

To carry out the purposes described in this Privacy Notice, we will use the following personal data:

  1. Contact and identification personal data such as: full name and/or corporate name, address, landline, office and/or mobile phone, email, tax ID (RFC), age, nationality, and date of birth.

3. For what purposes will we use your personal data?

The personal data we collect from you will be used for the following necessary purposes, listed here by way of example but not limited to:

  1. To contact you via email and/or mobile phone in order to provide you with the best service when offering our products and/or services.
  2. To respond to any request related to the services we offer.
  3. To address questions, clarifications, complaints, and/or claims.
  4. To identify and contact you.
  5. To provide the products and services you contract with us and fulfill the obligations assumed with you.
  6. To comply with applicable regulations.
  7. To carry out billing processes.
  8. To evaluate the quality of our service.

Additionally, we will use your personal information for the following secondary purposes, which are not necessary for providing the service but allow us to offer better attention:

  1. For any activity related to the promotion, improvement, and evaluation of the service. If you do not wish your personal data to be used for these secondary purposes, you can notify us at the following email address: contacto@luggagekeeper.com.mx.

4. Who do we share your personal information with and for what purposes?

Luggage Keeper does not sell, assign, transfer, rent, or gift personal information collected for the aforementioned purposes to third parties. Luggage Keeper may legally transfer your Personal Data without your consent to third parties when the transfer: (i) is required to exercise a right or fulfill obligations arising from a legal relationship between the data subject and Luggage Keeper, in the understanding that your personal data will at all times be treated in accordance with this Privacy Notice; (ii) is made to any other company within the same business group to which the data controller belongs, operating under the same internal processes and policies; (iii) when the personal data undergo a prior dissociation process, (iv) when the transfers are made between data controllers, regarding personal data used to exercise their own powers, compatible or analogous to the purpose that motivated the processing, (v) when there is a court order, resolution, or justified mandate from a competent authority, (vi) based on other assumptions established in the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable provisions.

5. How can you access, rectify, object to, and/or cancel the use of your personal data and/or revoke your consent?

You or your legal representative have the right to know what personal data we have about you, what we use it for, and the conditions of its use (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used properly (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights. To exercise your ARCO Rights, revoke your consent, and know the procedure, deadlines, and requirements, we make the following means available: i. Email address: contacto@luggagekeeper.com.mx ii. In person: At our address to hear and receive notifications located at Simón Bolivar Street 21, interior D105, Centro neighborhood, Cuahutémoc borough, ZIP Code 06000, CDMX, Mexico.

6. How can you limit the use or disclosure of your personal information?

You or your legal representative can limit the use or disclosure of your personal data through the means and procedures mentioned above, either in person at the indicated address or via the email address contacto@luggagekeeper.com.mx.

7. Use of tracking technologies on our website

When you access our websites, we may use "cookies", "web beacons" or other technologies, through which we can provide you with better service and browsing experience. The personal data obtained through these tracking technologies include identifiers such as username and session passwords, preferred language, user region, browser type, operating system type, date and time of session start and end, web pages visited, searches made, advertising viewed by the user, and consumption habits on our website. The installation, permanence, and existence of these technologies on your computer or device are usually enabled automatically, and you can adjust your preferences and/or disable their use according to each browser’s instructions and policies.

8. How can you find out about changes to this privacy notice?

Any modification to this comprehensive privacy notice will be informed through one of the following means: in writing, electronic communication, and/or on our website https://luggagekeeper.com.mx/.

9. Your consent to the processing of your personal data

For the purposes of the Law on Protection of Personal Data Held by Private Parties, the Regulations, and other applicable legislation, the data subject: i) Acknowledges having read and understood this Privacy Notice; ii) Gives consent for their personal data to be processed and, where appropriate, transferred in accordance with the terms and conditions outlined in this Privacy Notice.

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